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in-toto Sets the Standard in Commitment to Customer Experience

Posted on 15 July 2015

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We are delighted to announce that the overall result of our recent independent mystery shopping exercise has revealed an excellent level of standards and customer experiences across our nationwide network of kitchen design studios.

Committed to customer service and continuous improvement, we appointed a specialist mystery shopping company to measure the customer experience at each in-toto studio to analyse the sales and support processes, measure the impression of the studio environment, identify opportunities for improvement and highlight areas of excellence, in order to achieve consistent high standards across the network. 

Focusing on building client relationships that add real value to the customer experience and designing a kitchen around the customers’ needs and lifestyles, we are proud to have scored highly with results including twenty-four perfect scores of 100%!

As our motto states: “we are all about people, choice and the personal touch”. 

Studios are independently owned by committed Franchisees and supported by the well-established in-toto brand, sharing 35 years of experience.  This means that customers benefit from the credibility and scale of a leading, nationally-recognised fitted kitchen brand, but also enjoy the personal attention and unrivalled service of the owner of the business.  Each Franchisee understands that the success of his or her own showroom depends on a local reputation built on satisfied customers, and the mystery shopping results certainly confirm this.

Positive improvement feedback has been communicated to everyone in the group to highlight areas that have potential for even greater success, showing in-toto’s true investment in perfecting the customer experience and the individual performance of every studio.

If you can match the passion and pride that the in-toto group shares in its customer experiences, please get in touch for details of how to join the high-profile in-toto Kitchens Franchise.



Find out even more about joining the in-toto family and setting up your new business. If you'd like to talk anything through, please give us a call on 0113 3608 729.

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in-toto Kitchens Franchise Brochure